Refund policy

Last Updated: July 2026

At VESO AYURVEDA, customer satisfaction is at the heart of everything we do. We are committed to delivering premium Ayurvedic wellness products that meet the highest standards of quality, safety, and authenticity. Every order is carefully packed and inspected before dispatch to ensure it reaches you in excellent condition.

We understand that there may be rare situations where you need assistance with your order. Please read our Return & Refund Policy carefully before placing an order.

◆ Return Eligibility

You may request a return, replacement, or refund only under the following circumstances:

◆ You received a damaged or defective product.

◆ You received an incorrect product that is different from what you ordered.

◆ Your order was delivered with missing items.

◆ The product was delivered in a tampered or damaged shipping package.

◆ The product is completely unusable due to manufacturing defects.

All requests are subject to verification by our customer support team.

◆ Products Not Eligible For Return

To maintain product safety, hygiene, and quality standards, the following products cannot be returned or refunded:

◆ Products that have been opened, used, or partially consumed.

◆ Products with broken or removed safety seals.

◆ Products damaged due to improper handling or misuse by the customer.

◆ Products purchased during clearance or promotional offers unless received in damaged condition.

◆ Orders placed incorrectly by the customer, including wrong product selection or incorrect quantity.

◆ Requests based on personal preference, change of mind, or dissatisfaction with taste, fragrance, or texture.

◆ Return Request Timeline

To ensure quick resolution, customers are requested to notify us within 48 hours of receiving the order.

Requests submitted after this period may not qualify for return, replacement, or refund unless required by applicable consumer laws.

◆ How To Request A Return

To initiate a return request, please contact our Customer Support Team with the following details:

◆ Order Number

◆ Full Name

◆ Registered Mobile Number

◆ Clear photographs of the product

◆ Images of the outer shipping package

◆ A clear unboxing video (strongly recommended)

Providing complete information helps us resolve your request faster.

◆ Inspection & Verification

After receiving your request, our quality assurance team will carefully review the information provided.

If required, we may request additional photographs, videos, or details before making a final decision.

VESO AYURVEDA reserves the right to approve or reject any claim after verification.

◆ Refund Policy

Refunds are processed only after the return request has been approved by our support team.

Approved refunds will be issued to the original payment method used while placing the order.

For Cash on Delivery (COD) orders, refunds will be processed through Bank Transfer or UPI after successful verification.

◆ Need Assistance?

If you have any questions regarding returns or refunds, please feel free to contact us.

VESO AYURVEDA

◆ Email: support@vesoayurveda.com

◆ Phone: +91-XXXXXXXXXX

◆ Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

We are always happy to assist you and ensure you have the best possible experience with VESO AYURVEDA.