Shipping policy
Last Updated: July 2026
At VESO AYURVEDA, we are committed to delivering your orders safely, securely, and as quickly as possible. Every order is carefully packed to maintain the quality and integrity of our Ayurvedic wellness products during transit.
This Shipping Policy explains our shipping process, estimated delivery timelines, shipping charges, and other important information related to your order.
◆ Order Processing
Once your order is successfully placed, our team begins processing it as quickly as possible.
◆ Orders are generally processed within 1–2 business days after successful payment confirmation.
◆ Orders placed on Sundays or public holidays will be processed on the next working business day.
◆ During festivals, promotional sales, or periods of high order volume, processing times may be slightly longer.
◆ Once your order has been processed and packed, it will be handed over to one of our trusted courier partners for delivery.
◆ Shipping Coverage
VESO AYURVEDA currently ships to most serviceable locations across India.
◆ We continuously work with reliable logistics partners to expand our delivery network.
◆ Delivery availability depends on the courier serviceability of your PIN code.
◆ In rare cases, certain remote or restricted locations may not be serviceable.
◆ Estimated Delivery Time
Delivery timelines may vary depending on your location.
◆ Metro Cities: 2–5 Business Days
◆ Tier 2 & Tier 3 Cities: 3–7 Business Days
◆ Remote Areas: 5–10 Business Days
These are estimated delivery timelines and may vary depending on courier operations and local conditions.
◆ Shipping Charges
Shipping charges are calculated based on your order value, shipping location, and ongoing promotional offers.
◆ Shipping charges, if applicable, will be displayed during checkout before payment.
◆ From time to time, VESO AYURVEDA may offer free shipping on eligible orders or promotional campaigns.
◆ Order Tracking
Once your order has been shipped:
◆ A shipment confirmation message will be sent to your registered mobile number and/or email address.
◆ Tracking details will be shared so you can monitor your shipment in real time.
◆ Customers can track their orders using the courier tracking link provided after dispatch.
◆ Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning the shipment.
To ensure successful delivery:
◆ Please provide a complete and accurate shipping address.
◆ Ensure your registered mobile number is active and reachable.
◆ If you are unavailable during delivery, kindly coordinate with the courier partner for redelivery where available.
Failure to receive the order after multiple delivery attempts may result in the shipment being returned to us.
◆ Incorrect Shipping Information
Customers are responsible for providing accurate delivery details.
Incorrect or incomplete information such as:
◆ Incorrect address
◆ Incorrect PIN code
◆ Wrong contact number
◆ Incomplete recipient details
may result in delivery delays, failed deliveries, or additional shipping charges.
VESO AYURVEDA shall not be responsible for delays caused by incorrect customer information.
◆ Delayed Deliveries
While we always strive to deliver orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:
◆ Weather conditions
◆ Public holidays
◆ Natural disasters
◆ Transportation disruptions
◆ Government restrictions
◆ High order volume during promotional events
◆ Courier partner operational delays
We appreciate your patience and understanding in such situations.
◆ Damaged Shipments
If you receive a package that appears damaged or tampered with:
◆ Inspect the package carefully before accepting delivery.
◆ If possible, refuse delivery if the package is severely damaged.
◆ Contact our Customer Support Team within 48 hours of delivery.
◆ Please provide clear photographs of the package and product.
◆ An unboxing video is strongly recommended to help us investigate and resolve the issue quickly.
◆ Lost Shipments
In the unlikely event that your shipment is lost during transit:
◆ Our team will coordinate with the courier partner to investigate the issue.
◆ If the shipment is confirmed as lost, an appropriate replacement or refund will be processed in accordance with our policies.
◆ Cash on Delivery (COD)
Cash on Delivery may be available for selected locations.
◆ COD availability depends on the serviceability of your PIN code.
◆ Certain remote locations may not be eligible for COD.
◆ VESO AYURVEDA reserves the right to disable COD for specific orders based on operational or security considerations.
◆ International Shipping
At present, VESO AYURVEDA primarily delivers within India.
International shipping services may be introduced in the future. Any updates regarding international deliveries will be announced on our official website.
◆ Shipping Restrictions
Certain products may be subject to shipping limitations based on:
◆ Local regulations
◆ Courier restrictions
◆ Regional service availability
If your order cannot be shipped due to such restrictions, our support team will contact you with the available options.
◆ Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our Customer Support Team.
VESO AYURVEDA
◆ Email: support@vesoayurveda.com
◆ Phone: +91-XXXXXXXXXX
◆ Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM
We are committed to ensuring that every order reaches you safely, securely, and on time. Thank you for choosing VESO AYURVEDA as your trusted wellness partner.